FAQ
Frequently Asked Questions

About Expert Outsource :

  • How can I benefit from working with Expert Outsource?
    Expert Outsource guarantees that your project will be done on time, on budget, and in accordance with the latest quality and technical standards. You can outsource to Expert Outsource your IT projects ranging from a simple utility to a total automation of your business. Our services are confidential and reliable. You retain copyright of the final system. By using our services, you will reduce your cost. You will also achieve savings on equipment, maintenance and infrastructure required during the development
  • What is your phone support like?
    Expert Outsource is extremely customer service oriented in this regard. We have 24 hour phone support, and our policy is that if there are any problems with the application that is being developed, we will fix it by the next business day.

    Please call 1 408 914 2428 any time of the day for technical support or assistance or to convey a message to your project manager.
  • How do I hire programmers?
    You can use our staff for a short while to get a particular project done. Or as many of our customers do, hire our programmers for a long term as members of your IT Team. It is in Expert Outsource's best interest to facilitate the growth and success of our client's businesses. As a result, we work as true partners to bring our clients the type of service they would expect from their own employees.

    Since our communication methods (phone, email) are excellent it is like hiring an in-house staff at great savings. You save on hiring costs, infrastructure, payroll and insurance costs and office space. As work demands increase you can add more programmers or cut staff when the load decreases.

    The only requirement is to allow one week lead time in either direction. Just call the customer service number 1-888-502-6510, tell them what you need, and its done.
  • Do you work well with my already existing staff?
    Yes. The scenario of an in house Team Leader, who assigns work to outsourcers works well. If you're in a situation where you have work that needs to be done, but your current staff is overloaded, and the work requires high level programmers,the Expert Outsource is the first call you should make.
  • How can I keep track of project status?
    The Project Managing Software we use, Communi-Link, makes keeping track of Projects easy. Communi-Link produces Daily Reports and queries that show you who's working on what, how long they've been working on it, estimated time of completion, the End User who requested it, the priority level, and a customizable User logon system that restricts permissions however you want. There's also a message history so you can view the history of any open task. When a task is completed, it sends an e mail to you and the person who requested alerting them when it is done. Communi-Link is the ultimate self management tool for any type of project tracking and makes your life much easier. Of course, we're always available for live chat 18 hours a day, and phone support 24 hours a day. In addition, we hold regularly scheduled meetings to receive instructions and talk about work done.
  • What are your standard Terms and Conditions?
    Once a contract has been signed, we issue an invoice after deliveries are made according to the Payment Schedule, which is a part of the Project Plan approved by you. Invoices may be paid by wire transfers in US Dollars to our bank account, checks, credit cards or PayPal.
  • Can I try your services first before signing a contract for a large system?
    Yes, you can request us to do a pilot project. We will complete a simple pilot project of 40 hours for which you do not have to pay.

About Outsourcing:

  • How can I outsource to an Indian technology company without even meeting them?
    Indian Internet IT service companies (software and web developers) are considered a viable outsourcing option today. What they offer is a strategic initiative to cut costs and access to intellectual capital not available in-house. Virtual Web companies are a natural outgrowth of the omnipresence of the Internet.
  • What can I outsource? Why should I? Who should outsource?
    Just about everybody: from entrepreneurs in the SOHO (small office home office) segment to small and medium enterprises (SME), to large businesses and empires with diversified interests and varied business processes. Every business benefits hugely through outsourcing because technology is changing so fast, it has to be leveraged and used to the maximum to deliver competitive advantage to a company.
  • Why should I consider outsourcing software development?
    In today's world, your success in business highly depends on having the right tools, including the right software solutions crafted specially for your business's needs. But how can you get a personalized software solution that can tackle your business problems?

    When you start asking yourself this question, it is time to consider seeking outsourcing solutions. Just think of it: isn't it great to have a team of professionals create a software solution particularly for you, a process where you have a say, unlike with any existing standard solution available at the market? This kind of a solution can bring your business to new heights.

    In addition to obtaining your own solution perfectly suitable for your business, there are other advantages of outsourcing, such as:
    • It is cost-effective.
    • It is flexible.
    • It puts you ahead of your competition.
  • How do I choose the right outsourcing IT Solutions Company for my outsourcing project?
    The success of your outsourcing project depends on many things, and choosing the right company to develop your solution is one of the most important things to consider. The issues to consider when choosing an outsourcing solutions provider for your project are:
    • Does the company have sufficient expertise for your project?
    • How successful were its previous projects? Have they been completed?
    • What is the company's approach to the development process?
    • How willing is the company to communicate with the customers?

    Major Outsourcing Business Benefits:

    • Expertise at hand:
      Developing software requires expert specialist knowledge to be successful. We have established teams of professionals trained specifically to work as a team on software development projects. An experienced team can make a clearly feasible difference when turned to, owing to effective teamwork and profound knowledge of latest technology.
    • Focusing on core business:
      Developing software can be well out of your company's core competence. Outsourcing process allows you to transfer this demanding non-core business process to an offshore provider, thus freeing up your in-house resources to focus on your primary objectives.
    • Flexible resource management:
      It is clear that you will not need an equal amount of resources for each stage of project development; for in-house teams can mean job cuts. A specialist outsourcing company would have a scalable team that can be seamlessly increased or decreased through relocation of resources, thus increasing productivity per person involved and reducing costs and risks.
    • Effective risk management:
      Research shows that a third part of all software development projects started will never see completion, and over a half of projects will exceed their budgets by over 75%. This indicates that there are a lot of risks involved. An established reputable company can reduce these risks dramatically by addressing potential problem issues at an early stage or even before they appear. This ensures that your project will be completed on time and on budget.
    • Cost reduction :
      Employing and maintaining your own team and establishing infrastructure might result in extra hassle and going well over budget. At the same time, offshore software development rates are more budget-friendly and you won't face extra spending on sick-leaves and social benefits. Expert Outsource software Development Company currently offers the best quotes for your project.

    At Expert Outsource, we possess the resources, expertise and experience to bring the above benefits to you.

 

 

Brochure