Communi-Link
How do we communicate with programmers offshore to let them know exactly what
you need?
Communi-Link is a web-based system that links people working together
on projects both onsite and offshore. Communi-Link is our patent pending web-based
system whereby you can communicate exactly what you need to the outsourced programmers.
Communi-Link makes task assignment and follow up a very smooth
process. You are never left without support, and we make sure the programmers offshore
know exactly what you need.
Communi-Link has the following features that take care of the day
to day activities of the onshore task assignment team and offshore task fulfillment
team.
Enter Enduser requests and track them to completion
Create tasks for the Development team linked to enduser request and track task progress.
Message board clarifications and comments on tasks.
Generate daily, weekly or monthly reports on tasks and project status.
To serve as discussion forum and a knowledge repository on projects.
The system maintains a centralized database of the project, the various functions
and modules up to the objects involved in the modules (like screens, reports, forms).
The database also contains client contact information, programmers information and
task related information. The design simplifies assigning activities, tracking status,
change management, seeking and getting clarifications from users and the people
actually designing and maintaining projects.
The main challenge faced by most Application Maintenance teams
is poor communication between the user and the designer. Specifications about new
modules, modifications, bug-fixes or clean-ups that need to be done can be easily
communicated on Communi-Link. Communi-Link presents a view of the
entire application wherein the user can specify exactly what task needs to be done
on which subsystem. These tasks are analyzed by the project manager at the maintenance
end, broken down into specific activities and assigned to specific resources with
timelines for completion. Issues that arise in between are raised and solved by
an ongoing discussion thread between both teams. As tasks are being carried out
the current status is posted on the tracking system. - This ensures that those who
initiated tasks are kept informed about its present status and progress. The links
to documents (files that are created/changed) are also maintained on this system.
Both onsite and offshore teams maintain contact by message boarding clarifications
on Communi-Link. These clarifications can lead to a thread of discussions about
a particular project, function, module or specific tasks with participation from
both ends. These exchanges and communication set up is as though the programmer
is sitting on the desk right next to you.